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  • FAQ

    Is House of Lashes a cruelty-free brand?

    Our lashes are cruelty-free. What does this mean? It means our lashes are only created with synthetic blends or sterilized human hair. No product is created by or tested on animals.

    How Long Does my Order take to Process?

    Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship. Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders.  

    Why was I charged customs?

    Any orders outside of the United States (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. House of Lashes does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.

    Does House of Lashes offer a Professional MUA Discount?

    Yes, HOL is proud to offer qualified Professional Makeup Artists a 30% discount off their entire purchase.

    To Apply, Click Here

    Who is eligible for the Professional MUA Program

    Credentials are required to participate in our Pro MUA program. At least two of the following credentials must be provided for consideration:

    For additional information and to apply for the program please Click Here

    How do I apply false eyelashes?

    1. Carefully remove first lash from lash tray.
    2. Hold lash to your eye and measure whether lash should be trimmed. Use tip of scissors to cut.
    3. Take edges of your lash and bend them in a U shape
    4. Apply lash adhesive along lash band and allow glue to sit for about 30 seconds or until glue becomes tacky.
    5. Curl your eyelashes
    6. Use tweezers, eyelash applicator or hands to place lashes as close to your natural lash line as possible, start from center, then inner, then outer side.
    7. Apply mascara (optional) and/or apply liner to fill in any gaps.
    Check out our Lash Guide section for step-by-step instructions on how to apply falsies like a pro.
    How To Apply Top Lashes
    How To Apply Bottom Lashes

    What lash style will best suit my eye shape?

    Our lashes are created to be worn by every eye shape! Certain lashes may be better suited for some eye shapes and we have created an Eyelash Fit Guide to better assist you in picking the best lash style for your eye shape.

     

    What are the false eyelashes made of?

    Our lashes are made of 100% premium human hair or cruelty-free synthetic fibers. We use only the best quality hair that is sanitized and sterilized.


    How many times can you reuse a pair of false eyelashes?

    House of Lashes are individually handcrafted and made to last through multiple wears - 5 - 8 times on average, 8+ if well maintained. (TIP: Whenever you "undress" your eyes, remember to (1) gently remove the glue from your false lashes with makeup remover and (2) place them back in their tray to maintain their natural shape.)

    What makes House of Lashes products different from other eyelash brands on the market?

    • We offer high quality lashes that compliment ALL eye shapes.
    • We only use the highest quality materials for our lashes.
    • Our boxes are portable and fit in almost all cosmetic bags and purses.
    • Our packaging is eco-friendly. Using less paper and plastic than other lash companies, House of Lashes is proud to be an environmentally conscious business that is always striving to become greener.
    •We like to keep it Eco-chic. All packaging is 100% recyclable.

    Does House of Lashes eyelash strips only come in one size?

    House of Lashes eyelash strips come in one standard size as this allows you to custom trim them to fit your eyes.

    Is eyelash adhesive included with my purchase?

    Eyelash adhesive is NOT included in your purchase. However, we do sell eyelash adhesive separately. http://www.houseoflashes.com/collections/accessories/products/house-of-lashes-eyelash-adhesive

    How do I remove my falsies?

    There are a couple of basic ways to remove your lashes, and tugging is NOT one of them! First, try removing one false eyelash by securely holding the lash at it’s base and, beginning at the outer corner, gently pull the lash towards the direction of your tear duct. Repeat this process with the other eye. Your false lashes should come off without much effort or discomfort. If you are having slight difficulty with your lash removal, simply dab a non-oil based makeup remover onto the lash adhesive along your lash line with a cotton swab. After the adhesive has fully softened, lift the outer corner of the lash band and gently pull the lash inwards towards your tear duct.

    What is the best removal for the lash adhesive?

    Waterproof makeup removers or makeup removers with an oil base are the best way to remove excess lash adhesive from your eyelids.

    How do I care for my falsies?

    House of Lashes products are made for multiple uses but to ensure the longevity of your lashes here are a few tips to care for your lashes:

    1. Remove glue buildup after 3 – 4 wears. This can be done by holding the lash by the base and gently peeling off the excess glue with your fingers.
    2. Store lashes in their original tray or in one of our lash cases to maintain the lashes shape and keep them clean.

    Can I get my falsies wet?

    House of Lashes are handmade out of 100% human hair or synthetic blend. With human hair, once it gets wet, it is hard for it to maintain its curl and shape. For our synthetic blend lashes, some may withstand water however we do NOT recommend our lashes being fully submersed. 

    Can I apply mascara onto my false lashes?

    Applying mascara to your false lashes is optional because no mascara helps you get more use out of your falsies. However, adding mascara gives you a more dramatic effect.

    Will the false eyelashes harm my own lashes?

    No. When false eyelashes are (1) applied correctly with the proper adhesive and (2) removed safely and gently, there is no harm done to your own lashes. In fact, lashes have shown to become healthier from wearing false eyelashes because it replaces the need to wear mascara or curl your eyelashes. 


    How long does it take to receive my order?

    Shipping times are dependent on your selected shipping method. Please allow 2 – 4 business days (excluding holidays and weekends) for your items to process and an additional time frame of 5 – 10 business days for standard domestic shipments and 7 – 30 business days for international standard to be received.

    For additional details on shipping please visit our shipping details page here  


    What are your return and exchange policy?

    Please see our refund policy for more details. We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 30 days from the receipt of merchandise. If you wish to return your order, email us at info@houseoflashes.com with the subject line “ORDER RETURN” and indicate your Order # in the contents of the message.

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