Shipping, Returns, & Payments
HOW LONG DOES MY ORDER TAKE TO PROCESS?
Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship. Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders. Please see our processing times chart, here for more information.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Shipping times are dependent on your selected shipping method. Please allow 2 – 4 business days (excluding holidays and weekends) for your items to process and an additional time frame of 5 – 10 business days for standard domestic shipments and 7 – 30 business days for international standard to be received.
For additional details on shipping please visit our shipping details page here
WHY WAS I CHARGED CUSTOMS?
Any orders outside of the United States (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. House of Lashes does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.
WHAT IS THE RETURN AND EXCHANGE POLICY?
Please see our refund policy for more details. We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 30 days from the receipt of merchandise. If you wish to return your order, email us at firstname.lastname@example.org with the subject line “ORDER RETURN” and indicate your Order # in the contents of the message.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
House of Lashes accepts PayPal, Visa, MasterCard, American Express, Discover, and Apple Pay. All transactions will be processed in USD.
WHY IS THERE AN ERROR WHEN ATTEMPTING TO COMPLETE AN ORDER?
Please double check billing information: billing address, CVC security code, and billing name. Please note, billing address is associated with your bank account.
PROFESSIONAL MUA AND STUDENT DISCOUNT PROGRAM
DOES HOUSE OF LASHES OFFER A PROFESSIONAL MUA DISCOUNT?
Yes, we offer a Professional MUA Program for Industry Professionals and current working Professional MUAs. The discount offered is 20% for Industry Professionals or 30% for Professional MUAs. Upon approval you will receive an email with your membership status and unique discount code.
WHAT'S THE DIFFERENCE BETWEEN THE TIERS?
Tier 1: Industry Professionals which includes licensed cosmetologists and aestheticians.
Tier 2: Professional MUAs are Makeup artists who currently generate income from artistry jobs.
WHAT CREDENTIALS ARE NEEDED FOR THE PRO MUA PROGRAM?
Credentials are required to participate in our Pro MUA program. At least two of the following credentials must be provided for consideration:
- Business Website (No Personal Website and Social Media Accounts)
- Agency Comp Card
- Union Card
- Crew/call list from a production company with letterhead
- Professional License
To Apply Email: email@example.com
HOW LONG IS THE PRO DISCOUNT VALID FOR?
Pro MUAs enrolled in our Pro MUA program are eligible for 2 years from acceptance date. Membership may be revoked if terms are violated. Once membership is expired please resend updated credentials to firstname.lastname@example.org .
DO YOU OFFER A STUDENT DISCOUNT PROGRAM?
Yes, we love to support all aspiring Makeup Artist! House of Lashes offers a unique 15% discount code for approved students.
In order to be approved for the House of Lashes Student Program we must receive 1 of the following credentials, must be a photocopy or scan and valid within 12 months:
- Proof of current enrollment.
- Letter of acceptance with letterhead.
- Confirmation of class schedule.
- Cosmetologist/Esthetician /Makeup Artistry course certificate
HOW LONG IS THE STUDENT DISCOUNT PROGRAM VALID FOR?
For 12 months! We recommend applying for the Pro MUA Discount Program once the discount expires.
About House of Lashes
IS HOUSE OF LASHES A CRUELTY-FREE BRAND?
Our lashes are cruelty-free. What does this mean? It means our lashes are only created with synthetic blended fibers or natural fibers. Our lash adhesive is also made from an acrylic material. No product is created by or tested on animals. We are currently certified by Leaping Bunny as a cruelty-free lash brand.
IS HOUSE OF LASHES VEGAN?
We are officially not vegan certified, due to our use of human hair on some styles, but we can assure you we do not use any animal or animal by products. Our lashes are made from either 100% synthetic or natural fibers. Our lash adhesive is acrylic based and doesn’t contain any animal product and is vegan certified.
WHAT NATURAL FIBERS ARE USED AND ARE THEY ETHICALLY SOURCED?
The natural fibers used are human hair. In addition, the human hair is donated or sold for monetary value, which is received by multiple salons across Indonesia. We only source items ethically as we thrive to be 100% cruelty free! Once received the hair goes through a 3-step sterilization and cleaning process to ensure it’s safe for use on the eye.
Note, this process is only for our human hair lashes (Classic Collection). All other collections are handmade using high quality synthetic fibers to mimic hair texture and appearance.
ARE YOUR LASHES PRODUCED ETHICALLY?
Yes, our lashes are produced in Indonesian. Our manufacture meets all of the necessary work compliance requirements. Our manufactures provide fair wages, safe work environments, lunch and various break time, time-off and maternity leave for its employees.
WHAT MAKES HOUSE OF LASHES PRODUCTS DIFFERENT FROM OTHER EYELASH BRANDS ON THE MARKET?
- We offer high quality lashes that compliment ALL eye shapes.
- We pride ourselves on staying innovative, constantly designing new lash styles and accessories while staying timeless.
- We only use the highest quality materials for our lashes. Our fibers are made in Korea and the lash is handmade in Indonesia.
- Our packaging is eco-friendly. Meaning we use less paper and plastic than other lash companies, House of Lashes is proud to be an environmentally conscious business that is always striving to become greener.
- We like to keep it Eco-chic. All packaging is 100% recyclable.
HOW DO I APPLY FALSE EYELASHES?
- Carefully remove first lash from lash tray.
- Hold lash to your eye and measure whether lash should be trimmed. Use tip of scissors to cut.
- Take edges of your lash and bend them in a U shape
- Apply lash adhesive along lash band and allow glue to sit for about 30 seconds or until glue becomes tacky.
- Curl your eyelashes
- Use tweezers, eyelash applicator or hands to place lashes as close to your natural lash line as possible, start from center, then inner, then outer side.
- Apply mascara (optional) and/or apply liner to fill in any gaps.
For additional information on how to best apply false lashes click here.
HOW MANY TIMES CAN YOU REUSE A PAIR OF FALSE EYELASHES?
House of Lashes are individually handcrafted and made to last through multiple wears. General use will yield 10+ uses on average for our Classic Lashes and 15+ for our Lite, Luxe, Premium and Noir Lashes. Well maintained lashes will yield 18+ uses.
(TIP: Whenever you "undress" your eyes, remember to (1) gently remove the glue from your false lashes with makeup remover and (2) Store them back in their tray to maintain their natural shape.)
HOW DO I REMOVE MY FALSIES?
There are a couple of basic ways to remove your lashes, and tugging is NOT one of them! First, try removing one false eyelash by securely holding the lash at its base and, beginning at the outer corner, gently pull the lash towards the direction of your tear duct. Repeat this process with the other eye. Your false lashes should come off without much effort or discomfort when the lash is applied properly and not applied to your natural lash. If you are having slight difficulty with your lash removal, simply dab a non-oil based makeup remover onto the lash adhesive along your lash line with a cotton swab. After the adhesive has fully softened, lift the outer corner of the lash band and gently pull the lash inwards towards your tear duct.
IS EYELASH ADHESIVE INCLUDED WITH MY PURCHASE?
Eyelash adhesive is NOT included in your purchase. However, we do sell eyelash adhesive separately. Please visit our Lash Adhesive collection at https://houseoflashes.com/collections/lash-adhesive.
WHAT IS THE BEST REMOVAL FOR THE LASH ADHESIVE?
Waterproof makeup removers or makeup removers with an oil base are the best way to remove excess lash adhesive from your eyelids.
HOW DO I CARE FOR MY FALSIES?
House of Lashes products are made for multiple uses but to ensure the longevity of your lashes here are a few tips to care for your lashes:
- Remove glue buildup after 3 – 4 wears. This can be done by holding the lash by the base and gently peeling off the excess glue with your fingers.
- When applying mascara, try to apply mascara to the natural lash first and not to the false lash. This will prevent build up and lengthen the longevity of your false lash.
- Store lashes in their original tray or in one of our lash cases to maintain the lashes shape and keep them clean.
CAN I GET MY FALSIES WET?
House of Lashes are handmade out of 100% human hair or synthetic blend. With human hair, once it gets wet, it is hard for it to maintain its curl and shape. For our synthetic blend lashes, some may withstand water however we do NOT recommend our lashes being fully submersed.
CAN I APPLY MASCARA ONTO MY FALSE LASHES?
Applying mascara to your false lashes is optional because no mascara helps you get more use out of your falsies. However, adding mascara gives you a more dramatic effect.
WILL THE FALSE EYELASHES HARM MY OWN LASHES?
No. When false eyelashes are (1) applied correctly with the proper adhesive and (2) removed safely and gently, there is no harm done to your own lashes. In fact, lashes have shown to become healthier from wearing false eyelashes because it replaces the need to wear mascara or curl your eyelashes.
WHAT LASHES WOULD BEST FIT ME?
House of Lashes creates a wide variety of lashes! The type of lash style does depend on what lash appearance you’re trying to achieve: natural, wispy, dense, or dramatic.
Please view our lash guide here.
Sponsorships / PR / Donations
DOES HOUSE OF LASHES SPONSOR SEMINARS OR EVENTS?
At this time we are not sponsoring any seminars or events. This includes but is not limited to product requests and monetary requests.
DOES HOUSE OF LASHES DONATE PRODUCTS?
Yes, we donate products to organizations or events that help support, empower and provide opportunities for men and women, specifically in the makeup industry. If you are interested in inquiring about a product donation please email email@example.com with the subject line “Product Donation Inquiry”. Donations will be approved upon the discretion of House of Lashes and is subject to product availability.