Privacy Policy

This Privacy Policy sets out how we, House of Lashes® collect, store and use information about you when you use or interact with our website, houseoflashes.com (our “website”) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from July 22, 2026.

SUMMARY

This section summarizes how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

Data controller: House of Lashes®

How we collect or obtain information about you:

when you provide it to us (e.g. by contacting us , placing an order on our website, sign up for our email newsletter, sms/text message program, or create an account).
from your use of our website, using cookies and similar technologies, and
occasionally, from third parties.

Information we collect: name, contact details, payment information e.g. your credit or debit card details, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), your answers to quizzes or surveys, and information about your internet connection.

How we use your information: for administrative and business purposes (particularly to contact you and process orders you place on our website), to improve our business and website, to fulfill our contractual obligations, to advertise our goods and services, to analyze your use of our website, and in connection with our legal rights and obligations.

Disclosure of your information to third parties: only to the extent necessary to run our business, to our service providers, and to fulfil any contracts we enter into with you, and where required by law or to enforce our legal rights.

Do we sell or share your information? We share certain personal information with advertising partners—including Meta Platforms, Inc. and Google LLC—for cross-context behavioral advertising and targeted advertising purposes. This sharing may constitute a "sale" or "sharing" of personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). To opt out, please visit our Do Not Sell or Share My Personal Information page or Your Privacy Choices page. We do not sell personal information for monetary consideration.

How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business). For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.

How we secure your information: using appropriate technical and organizational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary and by only trusted individuals that have been trained and briefed on appropriate handling of personal information.

Use of cookies and similar technologies: we use cookies and similar information-gathering technologies such as web beacons on our website including essential, functional analytical and advertising cookies.

Transfers of your information outside the European Economic Area: We are a company based in the United States. In certain circumstances we transfer your information outside of the European Economic Area. Where we do so, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or participation in the EU-U.S. Data Privacy Framework, as applicable to each provider. For further information please see the section of this privacy policy entitled Transfers of your information outside the European Economic Area.

Your rights in relation to your information:

to access your information and to receive information about its use
to have your information corrected and/or completed
to have your information deleted
to restrict the use of your information
to receive your information in a portable format
to object to the use of your information
to withdraw your consent to the use of your information
to complain to a supervisory authority
Sensitive personal information: we do not intentionally collect sensitive personal information as defined under Cal. Civ. Code §1798.140(ae) of the CCPA/CPRA

Please complete the form here if you would like to remove your information.

OUR DETAILS

The data controller in respect of our website is House of Lashes®. You can contact the data controller by sending an email to House of Lashes info@houseoflashes.com

If you have any questions about this Privacy Policy, please contact the data controller.

INFORMATION WE COLLECT WHEN YOU VISIT OUR WEBSITE

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

WEB SERVER LOG INFORMATION

We use a third party server to host our website called Shopify Inc., the privacy policy of which is available here https://www.shopify.com/legal/privacy . Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.

Our website servers are located in the United States of America and Canada and, accordingly, your information is transferred outside the European Economic Area (EEA). For further information and information on the safeguards used, please see the section of this privacy policy entitled Transfers of your information outside the European Economic Area]].

Use of website server log information for IT security purposes

Our third party hosting provider collect(s) and store(s) server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analyzing log files to help identify and prevent unauthorized access to our network, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, We/we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.

Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation: we have a legal obligation to implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.

Legal basis for processing: our and a third party’s legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: we and our third party hosting provider have a legitimate interest in using your information for the purposes of ensuring network and information security.

COOKIES AND SIMILAR TECHNOLOGIES

Cookies are data files which are sent from a website to a browser to record information about users for various purposes.

We use cookies and similar technologies on our website, including essential, functional, analytical and advertising cookies and web beacons.

You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using our cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org.

INFORMATION WE COLLECT WHEN YOU CONTACT US

We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

EMAIL AND CONTACT FORM

When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Transfer and storage of your information

We use a third party customer service management tool to store emails and messages you send us. Our third party customer service provider is Gorgias, Inc., located in the United States. Their privacy policy is available here: https://www.gorgias.com/legal/privacy.

Emails you send us will be stored outside the European Economic Area on our third party email provider’s servers in the United States and other locations based on their sub-processors. For further information please see the section of this privacy policy entitled Transfers of your information outside the European Economic Area.

Mail

If you contact us by mail, we will collect any information you provide to us in any postal communications you send us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)
Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Information we collect when you interact with our website

We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Email Newsletter

When you sign up for our e-newsletter on our website or opt to receive news, offers, updates on out-of-stock items from us by entering your name and email address and clicking subscribe or ticking a box at checkout indicating that you would like to receive House of Lashes e-newsletter, we collect your email address , information about your browser, information about the page you signed up on, and any other additional information you may provide to us.

Legal basis for processing: your consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: you give your consent to us sending you our e-newsletter by signing up to receive it using the steps described above.

Transfer and storage of your information

We use a third party service to send out our e-newsletter, administer our mailing list, send our sms / text messages, and administer our sms opt-in list, Klaviyo. Their privacy policy is available here: https://www.klaviyo.com/privacy

Information you submit to subscribe for our e-newsletter and sms / text program will be stored outside the European Economic Area on our third party mailing list provider’s servers in the United States. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Use of web beacons and similar technologies in emails

We use technologies such as web beacons (small graphic files) in the emails we send to allow us to assess the level of engagement our emails or sms / text messages receive by measuring information such as the delivery rates, open rates and click through rates which our emails and sms / text messages achieve. We will only use web beacons in our emails or sms / text messages if you have consented to us doing so.

[For more information about our third party mailing list provider and their use web beacons, please see their privacy policy which is available here: https://www.klaviyo.com/privacy ]

SMS / Text Message Program

Collecting of Information:

We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging service. We collect your email address and phone number only when you voluntarily sign up for the messaging service with us. When you send messages via the Messaging service to us, we will also collect your messaging history and any information included in those messages.

Additional Information may also be collected along with your phone number such as, information about your browser, information about the page you signed up on, and any other additional information you may provide to us.

We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience of the Messaging service (e.g., sending you personalized text messages such as shopping cart reminders.)

If you participate in a contest, sweepstakes, research study or email surveys associated with the Messaging service, we will collect basic contact information any other information you choose and consent to provide in connection with these activities. We will also collection your contact information if you contact us with questions about the Messaging Service or for customer service.

Legal basis for processing: your consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: you give your consent to us sending or communicating with you through sms / text messages by signing up to receive it using the steps described above.

Use of Information: We use your information delivery, analyze, maintain and support the Messaging Service. We may also use your information to enhance the messaging service features and customize and personalize your experiences on the Messaging service. Your phone number is primarily used to provide personalized services, promotional messages and updates. This website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. These text messages may include but are not limited to be relating to our products, services, discounts or any updates that we think may interest you. We also provide special discounts or offers through SMS messages.

Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Sharing of Information:

We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:

Service Providers. We may share your information with third parties to help us provide the Messaging Service to you.
Legal Requirement and Protection of Klaviyo and Others. We may disclose your information as we believe such disclosure is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.

From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.

Protection of Information:

We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.

Retention of Information:

We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.

Choices and Controls:

Consent to receive automate marketing text messages is not a condition of any purchase.

Opting in: You can opt in to receive these SMS messages either by clicking on the welcome pop-up (which shows to new users) or in the checkout by checking your SMS sign-up and providing your phone number.
Opting Out: If at any time you wish to stop receiving sms / text messages from us, you can out by: Texting STOP or UNSUBSCRIBE to opt out. Please note that the opt out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us. Once you have opted out, we will not send you any more SMS messages. For additional opt-out information, please review our Terms.

Customer Care

If you are experiencing any problems with the Messaging Service, please visit and submit the form with details about your problem or your request for support, or email info@houseoflashes.com.

Registering on our website

When you register and create an account on our website, we collect the following information: Email address, IP address, and any other information you provide to us when you complete the registration form.

If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: registering and administering accounts on our website to provide access to content, secure access to order history and status for customers and to facilitate the running and operation of our business.

Transfer and storage of your information

Information you submit to us via the registration form on our website will be stored outside the European Economic Area on our third party hosting provider’s servers in The United States and Canada. Our third party hosting provider is Shopify with servers located throughout North America and where its sub-processors may be located. Their privacy policy is available here: https://www.shopify.com/legal/privacy

For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Information we collect when you place an order on our website

We collect and use information from individuals who place an order on our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Mandatory information

When you place an order for goods or services on our website, we collect your name, email address, billing address, shipping address, company name (if applicable), billing name, phone number and information about your browser.

If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.

Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: we need the mandatory information collected by our checkout form to establish who the contract is with and to contact you to fulfil our obligations under the contract, including sending you receipts and order confirmations.

Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation: we have a legal obligation to issue you with an invoice for the goods and services you purchase from us and we require the mandatory information collected by our checkout form for this purpose. We also have a legal obligation to keep accounting records, including records of transactions.

Optional information

We also collect optional information from you, such as your phone number or information about how your experience was in the form of a survey. We also ask you if you would like to receive marketing communications from us. For further information, see ‘Marketing communications’ in this section below.

If you do not supply the optional information requested at checkout, such as phone number. we will not be able to contact you by phone or SMS.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation.
Legitimate interests: finding out how a customer’s experience was to improve your business’ website or to be able to contact the customer by phone where (if necessary) in relation to their order.

AND

Legal basis for processing: your consent (Article 6(1)(a) of the General Data Protection Regulation).
Legitimate interests: you consent to us processing any optional information you provide by submitting that information to us.

Processing your payment

After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use a third party payment processor (Shopify Payments) and a fraud gateway to ensure that your order is not fraudulent (Shopify Payments). Your payment will be processed by Shopify Payments.

Shopify Payments collects, uses and processes your information, including payment information, in accordance with their privacy policies. You can access their privacy policy via the following link(s): Shopify Payments: https://pay.shopify.com/tos-privacy-policy

Transfer and storage of your information

Shopify Payments is located in Canada. Information relating to the processing of your payment is stored outside the European Economic Area on our [third party payment processor’s servers in Canada and the United States.

Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: to fulfill your contractual obligation to pay for the goods or services you have ordered from us.

Marketing communications

At checkout and upon first arriving to the site you will have the option of receiving marketing communications from us.

Our similar goods and services

You can opt-out from receiving marketing communications in relation to our goods and which are similar to those which you purchase from us, by ticking a box to opt out or clicking ‘unsubscribe’ in any email from us.

We will send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: direct marketing and advertising our products and services.

Transfer and storage of your information

We use a third-party service to administer our mailing list, Klaviyo, Inc. Information you submit to subscribe for our e-newsletter will be stored outside the European Economic Area on our third-party mailing list provider’s servers in the United States. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Use of web beacons [and similar technologies] in emails

We use technologies such as web beacons (small graphic files in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates and click through rates which our emails achieve. We will only use web beacons in our emails if you have consented to us doing so.

For more information about our third-party mailing list provider and they use web beacons, please see their privacy policy which is available here: https://www.klaviyo.com/privacy.

Our goods and services

You can opt in to receiving marketing communications from us in relation to our goods and services by email ticking a box indicating that you would like to receive such communications during checkout or at any time while browsing the site by entering your email address into our newsletter sign-up form.

We will send you marketing communications in relation to our goods and services only if you opt-in to receive them.

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: you give your consent to us sending you information about our goods and services by signing up to receive such information in accordance with the steps described above.

Transfer and storage of your information

Use of web beacons [and similar technologies] in emails

For more information about our third-party mailing list provider and they use web beacons, please see their privacy policy which is available here: https://www.klaviyo.com/privacy

Information collected or obtained from third parties

This section sets out how we obtain or collect information about you from third parties.

Information received from third parties

Generally, we do not receive information about you from third parties. The third parties from which we receive information about you will generally include partner companies who we are doing a joint promotion with.

It is also possible that third parties with whom we have had no prior contact may provide us with information about you.

Information we obtain from third parties will generally be your name and contact details, but will include any additional information about you which they provide to us.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.

For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.

Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.

Where we receive information about you in error

If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.

Our use of automated decision-making and profiling

We use automated decision making and profiling on our website. We do not consider that this has any legal effect on you or similarly significantly affects you.

You have the right to object to our use of automated decision making and profiling described in this section. You can do that by opting-out of cookies and similar technologies in accordance with the method described in the relevant section below. If you do not want us to process your actual IP address (usually the IP address assigned to you by your Internet Service Provider) when you visit our website, you can use a Virtual Private Network (VPN) or a free service such as Tor.

Automated decision making

Automated decision making is decision making by technological means (i.e. by a machine) without human involvement.

Use of automated decision making for display advertising

We automate the display advertisements containing our products and services on other websites you visit, you based on the fact that you have visited our website using cookies.

Logic involved: automatically displaying advertisements to individuals who have visited our website results in increased efficiencies and costs savings for us than manually displaying advertisements or displaying advertisements by different means.

Significance and envisaged consequences: cookies will be used to recognize the fact that you have visited our website in order to display advertisements to you (unless you have blocked such cookies) and will collect information about your online behavior.

How to object: you can block these cookies by using the cookies control management tool on our site or by opting out of seeing personalized ads by following the instructions here: https://support.google.com/ads/answer/2662922?hl=en-GB].

Profiling

Profiling is any form of automated processing of your information to evaluate personal aspects about you, in particular to analyze or predict things like your performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

Use of profiling for web analytics

Our web analytics services, Google Analytics and Qubit, Inc. use collects information such as your location (based on your IP address) and your behavior (based on cookies) when you access our website (such as the pages you visit and what you click on) and how much you are spending on our site. We will only process information from cookies if you have consented to us setting cookies on your computer in accordance with our cookies policy. Information collected about you, once collected is anonymized and stored on an aggregate basis. IP addresses are anonymized at the point of collection on our site.

Logic involved: by automatically analyzing and categorizing information such as the location (based on IP address) as well as the behavior and devices of visitors to our website (using cookies), we are able to gain a better understanding of what our website visitors want (in terms of the content of our website and our products), how to improve our website and how to advertise and market our services to them.

Significance and envisaged consequences: cookies will be used to track and store information about your behavior and device on our website (unless you have opted out from receiving such cookies by using our cookie control tool and your location will be analyzed based on your IP address. We may target advertisements or content on our site based on the level of interest we receive from certain visitors and their behavior on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation) and the basis upon you give us consent to use this by opting into cookie tracking.

Legitimate interest: improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires. Also to serve advertisements to you which seem most relevant to the visitor.

Use of profiling in marketing emails

We use web beacons in our marketing emails to analyze who opens our emails and what actions they take (for example, what they click on). We will only process information from web beacons if you have consented to their use in accordance with our cookies policy

Logic involved: by analyzing how our email recipients respond to our emails, we are able to improve the content and effectiveness of our emails and gauge who is most interested.

Significance and envisaged consequences: your behavior when you open our emails will be tracked using small gif files (web beacons), including open rates, click through rates, and what items you clicked on in an email.

How to object: You may object to this by contacting us at info@houseoflashes.com or you may opt out by using our cookie control tool.

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: analyzing the level of engagement and effectiveness of our marketing emails and content

Disclosure and additional uses of your information

This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure of your information to service providers

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business and who process your information for us on our behalf. These include the following:

Email provider(s), including Klaviyo Inc. Their privacy policy is available here: klaviyo.com/privacy
Customer Service System Provider: Gorgias, Inc. Their privacy policy is available here: https://www.gorgias.com/legal/privacy
Privacy and Consent Management Provider: Consentmo. Consentmo powers our Privacy Choices page and consent management platform, and processes consumer privacy preferences and data subject requests on our behalf. Their privacy policy is available here: https://www.consentmo.com/privacy.
Buy Now, Pay Later Provider: Afterpay, Inc. Afterpay processes payment and financial information for customers who choose to use the Afterpay payment option at checkout. Their privacy policy is available here: https://www.afterpay.com/en-US/privacy-policy.
Loyalty and Rewards Platform Provider: Okendo. Okendo administers our Rewards loyalty program, including point accrual, tier status, referrals, and birthday-related offers. Their privacy policy is available here: https://okendo.io/legal-end-users/privacy/.
Personalization Engine Provider: Rebuy. Rebuy powers our bundle builder and free-gift features by processing cart contents and purchase behavior. Their privacy policy is available here: https://www.rebuyengine.com/legal/privacy-notice.
Hosting provider(s), including Shopify Inc. Their privacy policy is available here: https://www.shopify.com/privacy

Our third party service providers are located in the United State and Canada.

Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.

We do not display all the identities of all of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly via our contact form or by email at info@houseoflashes.com and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.

Legal basis for processing: necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.

Disclosure of your information to other third parties

We disclose your information to other third parties in specific circumstances, as set out below.

Providing information to third parties such as Google Inc. Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and information from cookies, for a number of purposes, such as improving its Google Analytics service. Information is shared with Google on an aggregated and anonymised basis. To find out more about what information Google collects, how it uses this information and how to control the information sent to Google, please see the following page: https://www.google.com/policies/privacy/partners/]

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): meeting our contractual obligations to Google under our Google Analytics Terms of Service (https://www.google.com/analytics/terms/us.html)

You can opt out of Google Analytics by installing the browser plugin here: https://tools.google.com/dlpage/gaoptout

Transfer and storage of your information

Information collected by Google Analytics is stored outside the European Economic Area on Google’s servers in the United States of America.

Sharing your information within our business’ group of companies, including Seed Beauty for internal administrative purposes, including client, customer and employee information.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: running and managing our business effectively.

AND

Legal basis for processing: necessary to perform a contract [or to take steps at your request prior to entering into a contract] (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: we need to share your information with other companies in order to be able to meet our contractual obligations to you or to take steps at your request prior to entering a contract., for example because of the services or information you have requested.

Sharing your information with a prospective or actual purchaser or seller in the context of a business or asset sale or acquisition by us, a merger or similar business combination event, whether actual or potential.

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): sharing your information with a prospective purchaser, seller or similar person in order to allow such a transaction to take place.

Disclosure and use of your information for legal reasons

Indicating possible criminal acts or threats to public security to a competent authority

If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber crime has been committed or if we receive threats or malicious communications towards us or third parties.

We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: preventing crime or suspected criminal activity (such as fraud).

In connection with the enforcement or potential enforcement our legal rights

We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.

In connection with a legal or potential legal dispute or proceedings

We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): resolving disputes and potential disputes.

For ongoing compliance with laws, regulations and other legal requirements

We will use and process your information in order to comply with legal obligations to which we are subject. For example, we may need to disclose your information pursuant to a court order or subpoena if we receive one.

Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation(s): legal obligations to disclose information which are part of the laws of the United States of America.[4]

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: where the legal obligations are part of the laws of another country and have not been integrated into the United States’ legal framework, we have a legitimate interest in complying with these obligations.

How long we retain your information

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Retention periods

Order information: when you place an order for goods and services, we retain that information indefinitely or until you request that we delete unless this conflicts with our compliance of a legal responsibility.

Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form, we will retain your information for as long as it takes to respond to and resolve your enquiry and indefinitely afterward unless it is requested to be deleted AND it does not interfere with our compliance with laws and our legitimate business interest.

E-Newsletter: we retain the information you used to sign up for our e-newsletter for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our e-newsletter service, whichever comes earlier.

Criteria for determining retention periods

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
whether we have any legal basis to continue to process your information (such as your consent);
how valuable your information is (both now and in the future);
any relevant agreed industry practices on how long information should be retained.
the levels of risk, cost and liability involved with us continuing to hold the information;
how hard it is to ensure that the information can be kept up to date and accurate; and
any relevant surrounding circumstances (such as the nature and status of our relationship with you).

How we secure your information

We take appropriate technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction, including:

only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymized basis wherever possible;
using secure servers to store your information;
verifying the identity of any individual who requests access to information prior to granting them access to information;
using Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our website and any payment transactions you make on or via our website;
only transferring your information via closed system or encrypted data transfers

Transmission of information to us by email

Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.

We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

Transfers of your information outside the European Economic Area

We process data both inside and outside of the United States and rely on legally-provided mechanisms to lawfully transfer data across borders. Countries where we and our data processors process data may have laws which are different, and potentially not as protective, as the laws of your own country.

Your information will be transferred and stored outside the European Economic Area (EEA) in the circumstances set out below. We will also transfer your information outside the EEA or to an international organization in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

Server log information

Information collected when you visit our website is transferred outside of the EEA and stored on the servers of our third party hosting company , Shopify. You can access their privacy policy here: www.shopify.com/privacy

Country of storage: Canada and the United States

Safeguard(s) used: our third party hosting provider relies on Standard Contractual Clauses (SCCs) approved by the European Commission, or other appropriate safeguards under GDPR Article 46, for transfers of personal data outside the EEA. Further information is available at https://www.shopify.com/legal/dpa.

Contact form and Email

Information you submit to us via our contact form is transferred outside the EEA and stored on our third party email and customer service systems. Our email provider is Klaviyo Inc. You can access their privacy policy here: www.klaviyo.com/privacy. Our customer service system provider is Gorgias, Inc. You can access their privacy policy here: https://www.gorgias.com/legal/privacy

Country of storage: United States. This country is not subject to an adequacy decision by the European Commission.

Safeguard(s) used: Gorgias, Inc., our customer service system provider, relies on Standard Contractual Clauses (SCCs) approved by the European Commission for transfers of personal data outside the EEA. Further information is available at https://www.gorgias.com/legal/privacy.

E-Newsletter

Information you submit to us when you sign up for our e-newsletter is transferred outside the EEA and stored on our third party mailing list provider’s servers. Our third party mailing list provider is: Klaviyo. You can access their privacy policy here: www.klaviyo.com/privacy

[Country of storage: The United States. This country is not subject to an adequacy decision by the European Commission.

Safeguard(s) used: our third party mailing list provider participates in the EU-U.S. Data Privacy Framework (DPF). Further information is available at https://www.dataprivacyframework.gov.

Google Analytics

Information collected by Google Analytics (your IP address and actions you take in relation to our website) is transferred outside the EEA and stored on Google’s servers. You can access Google’s privacy policy here: https://www.google.com/policies/privacy/

Country of storage: United States of America. This country is not subject to an adequacy decision by the European Commission.

Safeguard(s) used: Google has self-certified its participation in the EU-U.S. Data Privacy Framework (DPF), which replaced the EU-U.S. Privacy Shield. Further information is available at https://www.dataprivacyframework.gov and https://privacy.google.com/intl/en/businesses/compliance.

Payment Processor

Information you submit to us by our third party payment processor, Shopify Payments, is transferred outside the EEA and stored on their servers. You can access their privacy policy here: https://pay.shopify.com/tos-privacy-policy

Country of storage: The United States and Canada. These countries are not subject to an adequacy decision by the European Commission.

Safeguard(s) used: our payment processor (Shopify Payments) relies on Standard Contractual Clauses (SCCs) approved by the European Commission for transfers of personal data outside the EEA. Further information is available at https://www.shopify.com/legal/dpa.

EU AND UK RESIDENTS

If you are located in the European Union or United Kingdom, you may have additional rights regarding your personal information under the EU General Data Protection Regulation (GDPR) or UK GDPR, including rights of access, correction, deletion, restriction, portability, and objection. To submit a request or inquiry regarding those rights, please contact us at info@houseoflashes.com. Our primary compliance program is directed at U.S. law. For comprehensive EU/UK privacy inquiries, please contact us directly so we can address your specific situation.

Sensitive Personal Information

‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.

We do not intentionally collect sensitive personal information as defined under Cal. Civ. Code §1798.140(ae) of the CCPA/CPRA. If you believe we have collected sensitive personal information in error, please contact us at info@houseoflashes.com. Residents of states with broader definitions of sensitive personal information may have additional rights; please see the applicable state privacy rights sections below.

If, however, you inadvertently or intentionally transmit sensitive personal information to us, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation. We will use and process your sensitive personal information for the purposes of deleting it.

Changes to our Privacy Policy

We update and amend our Privacy Policy from time to time.

Minor changes to our Privacy Policy

Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

Major changes to our Privacy Policy or the purposes for which we process your information

Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.

Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

Children’s Privacy

Because we care about the safety and privacy of children online, we comply with the Children's Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children under the age of 13 using the internet. Our website is not directed to children under the age of 13. We do not knowingly contact or collect personal information from children under the age of 13. If you believe we have collected information from a child under 13, please contact us at info@houseoflashes.com.

If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records. If you believe we have collected information from a child under 13, please contact us at info@houseoflashes.com.

California Do Not Track Disclosures

"Do Not Track" is a privacy preference that users can set in their web browsers. We do not currently respond to Do Not Track browser signals. However, we do honor the Global Privacy Control (GPC) opt-out preference signal. If you visit our website with the GPC signal enabled, we will treat this as a request to opt out of the sale or sharing of your personal information for targeted advertising, to the extent required by applicable law. You can learn more about GPC at globalprivacycontrol.org.

BEHAVIORAL ADVERTISING AND TRACKING TECHNOLOGIES

We use advertising and analytics technologies—including pixels, cookies, and similar tracking tools to deliver interest-based advertising and to analyze site performance. These technologies may collect data about your browsing activity across websites and over time. The following third-party advertising partners deploy tracking technologies on our site: Meta Platforms, Inc. (Facebook/Instagram Pixel); Google LLC (Google Ads, Google DoubleClick/DV360, Google AdSense, YouTube). In addition, Google’s advertising tags may set cookies from third-party partner networks through automated cookie syncing processes. For example, a cookie associated with LinkedIn (BizoID) may appear on our site as a byproduct of Google’s programmatic advertising infrastructure, not as a result of any direct integration or advertising relationship between House of Lashes and LinkedIn. Under California’s Invasion of Privacy Act (Cal. Pen. Code §§630–638.55), and similar laws in other states, the use of certain tracking technologies may require prior consent. By visiting our website, you consent to the use of these technologies as described in this policy. You may opt out of interest-based advertising through our Do Not Sell or Share My Personal Information page or by adjusting your cookie preferences.

CALIFORNIA "SHINE THE LIGHT" DISCLOSURE (CAL. CIV. CODE §§1798.83–1798.84)

California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once each calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately preceding calendar year. To obtain this information, please send an email to info@houseoflashes.com with the subject line "Request for California Privacy Information." Please be aware that not all information sharing is covered by the Shine the Light requirements and only required information will be included in our response.

YOUR CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

This section applies to California residents under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA/CPRA"). Capitalized terms used in this section have the meanings given in the CCPA/CPRA. If you are a California resident, you have the following rights:

A. Right to Know. You have the right to request that we disclose: the categories of personal information we have collected about you; the categories of sources from which personal information was collected; the business or commercial purpose for collecting, selling, or sharing personal information; the categories of third parties to whom we disclose personal information; and the specific pieces of personal information we have collected about you. To exercise this right, please submit a request at houseoflashes.com/pages/your-privacy-choices or email info@houseoflashes.com. We will respond within 45 days.

B. Right to Delete. You have the right to request deletion of personal information we have collected from you, subject to certain exceptions. To exercise this right, submit a request at houseoflashes.com/pages/your-privacy-choices.

C. Right to Correct. You have the right to request correction of inaccurate personal information we maintain about you. To exercise this right, submit a request at houseoflashes.com/pages/your-privacy-choices.

D. Right to Opt Out of Sale or Sharing. You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, visit houseoflashes.com/pages/data-sharing-opt-out or enable the Global Privacy Control (GPC) signal in your browser. We will process GPC signals as opt-out requests.

E. Right to Limit Use of Sensitive Personal Information. To the extent we collect sensitive personal information, you have the right to direct us to limit its use and disclosure to purposes permitted under the CCPA/CPRA. To exercise this right, visit houseoflashes.com/pages/your-privacy-choices.

F. Right to Non-Discrimination. We will not discriminate against you for exercising any of your rights under the CCPA/CPRA. We will not deny goods or services, charge different prices, or provide a different quality of goods or services as a result of your exercise of privacy rights.

G. Authorized Agent. You may designate an authorized agent to submit requests on your behalf. We may require written proof of the agent's authority and may verify your identity directly before processing the request.

H. Notice of Financial Incentives. We may offer promotional discounts on purchases in exchange for providing your email address and opting into our marketing communications. The value of personal information collected through this program is reasonably related to the value of the promotional discount provided, based on the anticipated marketing value of email subscriber relationships to our business. To opt in, enter your email address when prompted on our website. You may withdraw at any time by unsubscribing via the link in any marketing email or by contacting info@houseoflashes.com. Withdrawal does not affect any discount already received. We also operate the House of Lashes Rewards loyalty program. Customers may join Rewards by first creating an account and then separately opting in on our Rewards page, agreeing to the program terms and selecting “Join.” Members earn points based on annual spending tier: Primary (5 points per $1 spent, no minimum), Premium (8 points per $1 spent, unlocked at $150 in annual purchases), and VIP (10 points per $1 spent, unlocked at $300 in annual purchases). Points may be redeemed for percentage-off discounts on future orders: 50 points for 5% off, 100 points for 10% off, 150 points for 15% off, and 200 points for 20% off. Because these rewards are structured as percentage-off discounts that scale with order size rather than a fixed dollar amount, we calculate the value of the personal information collected through this program using our trailing 12-month average order value, which results in each point being valued at approximately $0.042. Points expire after 12 months of account inactivity and may be forfeited on returned purchases. You may withdraw from the Rewards program at any time by unsubscribing from Rewards program emails and contacting us at info@houseoflashes.com to request deletion of your Rewards profile. Withdrawal does not affect any discount already redeemed.

We will verify your identity before processing requests. We will confirm receipt of your request within 10 business days and respond within 45 calendar days. If we need additional time, we will notify you of the extension and the reason for it.

YOUR STATE PRIVACY RIGHTS (OTHER U.S. STATES)

Residents of certain U.S. states have privacy rights under their state's comprehensive consumer data privacy law. These states currently include: Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia. Additional states may enact similar laws that become effective in the future.

If you are a resident of one of the states listed above, you may have some or all of the following rights, subject to applicable thresholds and exceptions under your state's law: (1) the right to know what personal data we collect, use, disclose, and sell; (2) the right to access a copy of your personal data; (3) the right to correct inaccurate personal data; (4) the right to delete personal data we have collected from you; (5) the right to opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects; and (6) the right to appeal a denial of any of the above rights.

To exercise your state privacy rights or to submit an appeal, please contact us at info@houseoflashes.com or visit houseoflashes.com/pages/your-privacy-choices. We will respond to your request within the timeframe required by your state's law. We will not discriminate against you for exercising your state privacy rights. Note that specific rights, timeframes, and exemptions vary by state; we will apply the law of your state of residence to your request.

NEVADA PRIVACY RIGHTS (NRS 603A)

Nevada residents have the right to opt out of the sale of certain covered information to third parties who intend to license or sell such information. Although we do not currently sell covered information as defined under Nevada Revised Statutes Chapter 603A, Nevada residents may submit an opt-out request by emailing info@houseoflashes.com with the subject line "Nevada Privacy Opt-Out."

This Privacy Policy was last updated on July 14, 2026. We periodically update this policy to reflect changes in our practices or applicable law.

The copyright in this Privacy Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.

Where we display the GDPR Privacy Policy logo on our website, this is used to indicate that we have adopted a privacy policy template provided by GDPR Privacy Policy as the basis for this Privacy Policy.