1. Agreement to These Terms
These Terms of Service ("Terms") are an agreement between you and House of Lashes, LLC ("House of Lashes," "we," "us," or "our"). They govern your use of www.houseoflashes.com and the related pages, features, and services we offer online (together, the "Site"), and your purchases from us through the Site.
By placing an order, creating an account, enrolling in Subscribe & Save, or joining our rewards or text message programs, you agree to these Terms. Please read them carefully. If you do not agree, please do not use the Site or purchase from us.
Our Privacy Policy and Consumer Health Data Privacy Policy explain how we collect, use, and share personal information.
2. Eligibility
You must be at least 18 years old, or the age of majority where you live, to make a purchase, create an account, or join our programs.
3. Orders, Pricing, and Payment
Orders. When you place an order, you are offering to buy the products in your cart. We accept your order when we ship it and send you a shipping confirmation. We may decline or cancel an order, or limit quantities, because of product availability, an error in pricing or product information, suspected fraud, or an order that appears intended for resale. If we cancel an order after you have been charged, we will refund the full amount charged.
Pricing and errors. Prices are in U.S. dollars unless stated otherwise. Errors in pricing or product information can occur. If an order is affected by an error, we may cancel it and refund any amount charged. Product colors may look different depending on your screen.
Taxes and duties. We collect sales tax where required. For orders shipped outside the United States, you may be responsible for import duties, taxes, and fees charged by your country unless checkout states that they are included.
Payment. You authorize us and our payment processors to charge the payment method you provide for your order, including taxes and shipping charges shown at checkout.
Personal use. Products sold on the Site are for personal use and not for resale.
4. Shipping, Returns, and Exchanges
Shipping options, delivery estimates, and costs are shown at checkout and in our Shipping Policy. Returns and exchanges are governed by our Return Policy.
5. Subscribe & Save (Automatic Renewal Terms)
When you enroll in Subscribe & Save, you agree that we will automatically ship the products you select and charge your payment method on file at the frequency you choose, beginning with your first order, until you cancel. Each subscription order is charged at the product's then-current price, less the Subscribe & Save discount shown when you enroll, plus applicable taxes and any shipping charges shown when you enroll.
Annual reminder. We send you a reminder at least once a year that describes your subscription, how often it renews, the amount charged, and how to cancel.
Price changes. If the price of your subscription will change, we will notify you by email at least 7 days and no more than 30 days before the new price applies, and tell you how to cancel.
Managing your subscription. You can manage your subscription using the features available in your account at houseoflashes.com/account.
How to cancel. You can cancel at any time online in your account at houseoflashes.com/account, or by emailing info@houseoflashes.com. Cancellation stops all future subscription orders. An order that has already been processed for shipment before you cancel will be shipped and charged.
Changes to the program. We may change or end Subscribe & Save. If we end it, we will notify you and will not charge you for subscription orders after it ends.
6. Rewards Program
Our rewards program is subject to the program details on our Rewards page. Points and rewards have no cash value, cannot be sold or transferred, and cannot be exchanged for cash except where required by law. We may adjust points for returned or canceled orders and cancel points earned through fraud or abuse. We may change, suspend, or end the program at any time, to the extent permitted by law.
7. Promotions and Discount Codes
Discounts, promotions, and codes are subject to the terms shown when the offer is presented, including any exclusions, minimum purchase, and expiration date. Unless an offer states otherwise, codes are limited to one per order, cannot be combined with other offers, have no cash value, and cannot be applied to past purchases, and free gifts are available while supplies last. We may change or end a promotion at any time, but changes will not affect orders already placed. Some offers we provide in exchange for your email address, phone number, or quiz responses are described in the Notice of Financial Incentive in our Privacy Policy. Sweepstakes and contests are governed by their official rules.
8. Text Message Program
House of Lashes, LLC operates a recurring text message program. By opting in, you agree to receive recurring automated marketing and informational text messages from House of Lashes at the mobile number you provide, such as order updates, cart reminders, and promotional offers. Your consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply.
• To stop: Reply STOP to any message, or text STOP to 573-49. You will receive one message confirming your opt-out. We also honor opt-out requests made by other reasonable means, such as emailing info@houseoflashes.com.
• For help: Reply HELP or email info@houseoflashes.com.
• Changing your number: If you change or give up your mobile number, please opt out first or let us know so we do not send messages to the number's new owner.
• Wireless carriers are not liable for delayed or undelivered messages.
We do not sell or share your mobile number or text message consent with third parties for their own marketing purposes. See our Privacy Policy for more information.
9. Product Use and Safety
Our products are cosmetics for external use. Before using any product, read and follow the directions and warnings on its packaging and product page. Stop using a product and consult a healthcare professional if you experience irritation or discomfort. Keep products out of the reach of children. Beauty tips, recommendations, and answers from our team or our automated chat assistant are general information and are not medical advice.
Reporting a reaction. If you have a reaction to one of our products, please email info@houseoflashes.com. Please do not share health information in our chat.
10. Reviews and Content You Submit
When you submit reviews, ratings, photos, videos, comments, or other content to us or through the Site ("Your Content"), you keep ownership of it. You grant us a non-exclusive, royalty-free, worldwide, perpetual, sublicensable license to use, reproduce, display, distribute, edit, and adapt Your Content in any media, including in organic and paid advertising, in connection with operating and promoting our business, and to permit our affiliates, agencies, retailers, and advertising and platform partners to do the same. This license includes the right to use the name or username you submitted with Your Content and any name, image, likeness, or voice that appears in it.
By submitting Your Content, you confirm that you have the right to share it, that it reflects your honest opinion and actual experience, and that you will disclose any connection to us, such as receiving free product.
We may decline or remove content that is unlawful, abusive, obscene, or harassing; that includes another person's personal or health information; that is unrelated to the product; that is spam; or that infringes someone else's rights. Nothing in these Terms restricts your right to post an honest review of our products.
11. Our Content and Intellectual Property
The Site and its content, including text, graphics, photos, videos, and the House of Lashes® name, logos, and trademarks, are owned by or licensed to us and are protected by intellectual property laws. You may view and print content from the Site for your personal, non-commercial use. You may not copy, modify, distribute, sell, or otherwise use our content or trademarks for any other purpose without our written permission.
12. Acceptable Use
You agree not to use the Site for any unlawful purpose; interfere with or disrupt the Site or its security; introduce viruses or other harmful code; attempt to gain unauthorized access to the Site, other accounts, or our systems; use bots, scrapers, or other automated means to access the Site or place orders; reverse engineer any part of the Site; or impersonate any person. We may suspend or end your access to the Site or your account if you violate these Terms.
13. Third-Party Links and Services
The Site may link to, or rely on, websites and services operated by others, such as payment providers, shipping carriers, and social media platforms. We do not control them and are not responsible for their content or practices, which are governed by their own terms and privacy policies.
14. Disclaimers
THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE AND ITS CONTENT, INCLUDING THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. This section applies to the Site and its content. It does not limit any warranty that applies under law to the products you buy from us.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR $100.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR PERSONAL INJURY CAUSED BY OUR PRODUCTS OR OUR NEGLIGENCE, FOR FRAUD OR WILLFUL MISCONDUCT, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW, AND NOTHING IN THESE TERMS LIMITS ANY RIGHT YOU HAVE AS A CONSUMER THAT CANNOT BE WAIVED BY CONTRACT.
16. Indemnification
You agree to indemnify and hold harmless House of Lashes and its affiliates, officers, directors, employees, and agents from any third-party claim, loss, or expense, including reasonable attorneys' fees, arising from your violation of these Terms, your misuse of the Site, or Your Content. This section does not apply to claims caused by our own conduct.
17. Governing Law and Disputes
If you have a concern, please contact us first at info@houseoflashes.com. Most concerns can be resolved quickly that way.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Site will be brought in the state or federal courts located in San Francisco County, California, and you and we consent to the jurisdiction of those courts. Either of us may instead bring an individual claim in small claims court if it qualifies. Nothing in this section limits any right you have under the consumer protection laws of the place where you live to bring a claim there. If you live outside the United States, you may also have rights under the mandatory consumer protection laws of your country, which these Terms do not limit.
18. Changes to These Terms
We may update these Terms by posting a new version on this page with a new "Last updated" date. Updated Terms apply to your use of the Site and orders placed after they are posted, and do not apply to disputes that arose before then. We will notify Subscribe & Save customers of material changes to Section 5 before their next subscription charge.
19. General
These Terms, together with the policies and program details they reference, are the entire agreement between you and us about the Site and your purchases. If any provision is found unenforceable, the rest of these Terms remain in effect. Our failure to enforce any provision is not a waiver of it. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent. We are not responsible for delays or failures caused by events beyond our reasonable control. You agree that we may provide notices and other communications to you electronically.
20. Contact Us
House of Lashes, LLC
44 Montgomery Street, Suite 300
San Francisco, CA 94104
info@houseoflashes.com
(831) 309-1108
Notice for California residents. Under California Civil Code Section 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Last updated: October 23, 2026
