Don’t love it?

RETURN IT

WE OFFER 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise within 60 days. the shipping fee to an order is nonrefundable.

RETURN QUALIFICATIONS

Order must be purchased from houseoflashes.com

unused & unopened PRODUCT are eligible for a return

returned PRODUCT must be associated with the original order number

No visible signs of use (including lash glue) or any discrepancy with the product

Product must be in original packaging

Gift Sets & Kits must be returned in full

Final Sale Items cannot be returned

RETURNS FOR US CUSTOMERS

HOL wants to make returns as simple as possible! We now offer a prepaid return shipping label for eligible and qualified returns made in the US. A $5 Shipping and Handling fee is applied to all US Orders

1

SUBMIT RETURN REQUEST

Complete your return request. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Specialist to approve the return. If your return is approved, you will receive your return instructions and a prepaid shipping label via email. If your return is disapproved, you will receive an email confirming the reason.

2

SEND BACK TO US

Recycling? HOL approves! Pack the approved return item(s) in the original shipping package. Apply the prepaid return label to the package and drop it off to your nearest post office. Please ensure your order Invoice or receipt is included in the package.

3

APPROVAL & REFUND

Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use on houseoflashes.com!

RETURNS FOR INTERNATIONAL CUSTOMERS

1

SUBMIT RETRUN REQUEST

Complete your return request return request. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Specialist to approve the return.If your return is approved, you’ll receive your return instructions and a prepaid shipping label via email. If your return is disapproved, you will receive an email confirming the reason.

2

SEND IT BACK TO US

Visit your local Post Office to ship back the return. We recommend selecting a trackable service for the package, please keep the postal carrier receipt for reference. All return packages will be sent to the following address:
House of Lashes
14272 Chambers Rd,
Suite B
Tustin, 92780 CA, US

3

APPROVAL & REFUND

Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use of houseoflashes.com!