Return Policy

Don’t love it? Return it! 

 

House of Lashes offers a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order addressed within 30 days from receipt of the order.

Return Qualifications: 

  • Order must be purchased from houseoflashes.com.
  • Products that are unused and unopened are eligible for a return. 
  • No visible signs of use including lash glue or any discrepancy with the product. 
  • Products must be in original packaging. 
  • Gift Sets and Kits must be returned in full.
  • Final Sale Items can not be returned. 

Returns for US Customers:

HOL wants to make returns as simple as possible! We now offer a prepaid return shipping label for eligible and qualified returns made in the US. A $5 Shipping and Handling fee is applied to all US Orders. 

Step 1: Complete your return request here. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Specialist to approve the return. If your return is approved, you will receive your return instructions and a prepaid shipping label via email. If your return is disapproved, you will receive an email confirming the reason. 

Step 2: Recycling? HOL approves! Pack the approved return item(s) in the original shipping package. Apply the prepaid return label to the package and drop it off to your nearest post office. Please ensure your order Invoice or receipt is included in the package. 

Step 3: Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use on houseoflashes.com

 

Returns for International Customers:

Step 1: Complete your return request here. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Specialist to approve the return.If your return is approved, you’ll receive your return instructions and a prepaid shipping label via email. If your return is disapproved, you will receive an email confirming the reason. 

 

Step 2: Visit your local Post Office to ship back the return. We recommend selecting a trackable service for the package, please keep the postal carrier receipt for reference. All return packages will be sent to the following address: 

 

PO Box 18977

Irvine, Ca 92623

 

Step 3: Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use of houseoflashes.com

 

Defective or Damaged Items: 

If you receive any damaged or defective products, please address your concern to info@houseoflashes.com within 30 days from receipt date. If House of Lashes considers the items damaged or defective, the product will be replaced by Houseoflashes.com. If the item is addressed after 30 days the item is only eligible for store credit. All shipments for the replacement products will be subject to the same shipping service selected for the original order. We will not upgrade shipping service and can only upgrade the shipping service with additional payment from customer.

 

Mistake Orders: 

If your package is incomplete please send a photo of your entire order including the packing slip to info@houseoflashes.com within 10 days from delivery date. Once confirmed by House of Lashes the missing item(s) will replaced by Houseoflashes.com. After the given timeframe House of Lashes is subject to deny the mistake inquiry.