If you wish to cancel your order please email info@houseoflashes.com as soon as possible. We try our best to ship out orders and once an order is dispatched we can not cancel the order. Order Cancellations will be considered but cannot be guaranteed. 

Once an order is placed we are no longer able to make any changes to the order. If you wish to make order changes please contact info@houseoflashes.com to submit a cancellation. Once the order is canceled please place an order with the correct items.

Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders. Please see our processing times chart, here for more information.

Shipping times are dependent on your selected shipping method and delivery location. Please allow 5 – 10 business days for standard domestic shipments and 7 – 30 business days for international standard to be received.

For additional details on shipping please visit our shipping details page here.  

Any orders outside of the United States (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. House of Lashes does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.

Please see our return policy for more details. 

We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 60 days from the receipt of merchandise. A $9 Shipping and Handling fee is applied to all US Orders, unless you opted into the Free Returns program at checkout. For International Orders, please visit your local post office to process the return.

House of Lashes accepts PayPal, Visa, MasterCard, American Express, Discover,  Apple Pay, and Afterpay. All transactions will be processed in USD.

For more information on Afterpay please visit the Afterpay FAQ.

Please double check billing information: billing address, CVC security code, and billing name. Please note, billing address is associated with your bank account.

Yes, we offer a Professional MUA Program for Industry Professionals and current working Professional MUAs. The discount offered is 20% for Industry Professionals or 30% for Professional MUAs. Upon approval you will receive an email with your membership status and unique discount code.

Tier 1: Industry Professionals which includes licensed cosmetologists and aestheticians.
Tier 2: Professional MUAs are Makeup artists who currently generate income from artistry jobs. 

Credentials are required to participate in our Pro MUA program. At least two of the following credentials must be provided for consideration:

• Business Website (No Personal Websites and Social Media Accounts)
• Agency Comp Card
• Union Card
• Crew/call list from a production company with letterhead
• Professional License

To Apply Email: info@houseoflashes.com

Pro MUAs enrolled in our Pro MUA program are eligible for 2 years from acceptance date. Membership may be revoked if terms are violated. Once membership is expired please resend updated credentials to promua@houseoflashes.com .

Yes, we love to support all aspiring Makeup Artist! House of Lashes offers a unique 15% discount code for approved students.

In order to be approved for the House of Lashes Student Program we must receive 1 of the following credentials, must be a photocopy or scan and valid within 12 months:

• Proof of current enrollment.
• Letter of acceptance with letterhead.
• Confirmation of class schedule.
• Cosmetologist/Esthetician /Makeup Artistry course certificate

For 12 months! We recommend applying for the Pro MUA Discount Program once the discount expires.

Our lashes are cruelty-free. What does this mean? It means our lashes are only created with synthetic blended fibers or sterilized human hair. Our lash adhesive is also made from an acrylic material. No product is created by or tested on animals. We are currently certified by Leaping Bunny as a cruelty-free lash brand.

We are officially not vegan certified, due to our use of human hair on some styles, but we can assure you we do not use any animal or animal by products. Our lashes are made from either 100% synthetic fibers or 100% human hair. Our lash adhesive is acrylic based and doesn’t contain any animal product and is vegan certified.

Yes, our lashes are produced in Indonesian. Our manufacture meets all of the necessary work compliance requirements. Our manufactures provide fair wages, safe work environments, lunch and various break time, time-off and maternity leave for its employees.

• We offer high quality lashes that compliment ALL eye shapes.
• We pride ourselves on staying innovative, constantly designing new lash styles and accessories while staying timeless.
• We only use the highest quality materials for our lashes. Our synthetic fibers are made in Korea and the lash is handmade in Indonesia. Our human hairs are sourced ethically within Indonesia. 
• Our packaging is eco-friendly. Meaning we use less paper and plastic than other lash companies, House of Lashes is proud to be an environmentally conscious business that is always striving to become greener. We like to keep it Eco-chic, all packaging is 100% recyclable.

1. Carefully remove first lash from lash tray.
2. Hold the lash against your lash line to measure the length of your eye. 
3. Trim the lash strip where it extends from your outer corner. 
4. Curl your eyelashes.
5. Apply lash adhesive along the lash band and allow glue to sit for about 40 seconds or until glue becomes tacky.
6. Use tweezers, eyelash applicator or hands to place lashes as close to your natural lash line as possible, start from center, then inner and outer side.
7. Apply mascara (optional) and/or apply liner to fill in any gaps.

For additional information on how to best apply false lashes click here.

House of Lashes are individually handcrafted and made to last through multiple wears. General use will yield 10+ uses on average for our Classic Lashes and 15+ for our Lite, Luxe, Premium and Noir Lashes. Well maintained lashes will yield 18+ uses. (TIP: Whenever you "undress" your eyes, remember to (1) gently remove the glue from your false lashes with makeup remover and (2) Store them back in their tray to maintain their natural shape.)

There are a couple of basic ways to remove your lashes, and tugging is NOT one of them! First, try removing one false eyelash by securely holding the lash at its base and, beginning at the outer corner, gently pull the lash towards the direction of your tear duct. Repeat this process with the other eye. Your false lashes should come off without much effort or discomfort when the lash is applied properly and not applied to your natural lash. If you are having slight difficulty with your lash removal, simply dab a non-oil based makeup remover onto the lash adhesive along your lash line with a cotton swab. After the adhesive has fully softened, lift the outer corner of the lash band and gently pull the lash inwards towards your tear duct.

Eyelash adhesive is NOT included in your purchase. However, we do sell eyelash adhesive separately. Please visit our Lash Adhesive collection.

Waterproof makeup removers or makeup removers with an oil base are the best way to remove excess lash adhesive from your eyelids.

House of Lashes products are made for multiple uses but to ensure the longevity of your lashes here are a few tips to care for your lashes:

1. Remove glue buildup after 3 – 4 wears. This can be done by holding the lash by the base and gently peeling off the excess glue with your fingers.
2. When applying mascara, try to apply mascara to the natural lash first and not to the false lash. This will prevent build up and lengthen the longevity of your false lash.
3. Store lashes in their original tray or in one of our lash cases to maintain the lashes shape and keep them clean.

House of Lashes are handmade out of 100% human hair or synthetic blend. With human hair, once it gets wet, it is hard for it to maintain its curl and shape. For our synthetic blend lashes, some may withstand water however we do NOT recommend our lashes being fully submersed.

Applying mascara to your false lashes is optional because no mascara helps you get more use out of your falsies. However, adding mascara gives you a more dramatic effect.

No. When false eyelashes are (1) applied correctly with the proper adhesive and (2) removed safely and gently, there is no harm done to your own lashes. In fact, lashes have shown to become healthier from wearing false eyelashes because it replaces the need to wear mascara or curl your eyelashes.

House of Lashes creates a wide variety of lashes! The type of lash style does depend on what lash appearance you’re trying to achieve: natural, wispy, dense, or dramatic. Please view our eye shape guide

If you are interested in inquiring about an event sponsorship, please email info@houseoflashes.com with the subject line "Event Sponsorship Request." Sponsorships will be approved upon the discretion of House of Lashes and is subject to product availability.

If you are interested in inquiring about PR or collaboration, please email info@houseoflashes.com with the subject line "Collaboration Request."

Yes, we donate products to organizations or events that help support, empower and provide opportunities for men and women, specifically in the makeup industry. If you are interested in inquiring about a product donation please email info@houseoflashes.com with the subject line “Product Donation Inquiry”. Donations will be approved upon the discretion of House of Lashes and is subject to product availability.