Frequently Asked Questions
Due to the concerns regarding the coronavirus, we are expanding our return window to 90 days from the original purchase date for all purchases made between January 1, 2020 and March 31st, 2020. If you are considering returning an order please visit our return policy here:
Processing and Shipping:Our fulfillment center is still operating as normal until further notice. Standard processing time generally takes 2-4 business days (excluding weekends and holidays), however, due to the unfortunate circumstances regarding COVID-19 the processing time may be extended. We appreciate your understanding and patience with any delays you may experience with your order. Our team is taking extra precautions when handling packages and is equipped with the appropriate cleaning wipes and disinfectants to wipe down high touch point areas within our facility. In addition, all team members are required to wear gloves when handling any products or packages. As there are continuous changes with COVID-19 this may affect shipping times with delivery carriers. Please allow additional time for packages to be delivered. Please email email@example.com if you have any more questions or concerns. Thank you!
SafetyWe are taking all the necessary measures to ensure the safety of our employees by recommending frequent handwashing, social distancing, staying home when sick, and pausing all non-essential work travel.
Caring for Team
To ensure the safety of our staff, our corporate and customer service team are working from home. Just know that our online services are still available for you, but for now we are doing our part in practicing social distancing to prevent the spread of infection.