Loyalty Points

Loyalty Program FAQ


How do I sign up for the Loyalty Program? 
It's simple and easy to join our loyalty program- and it’s FREE! All users who create an account on www.HouseofLashes.com will automatically be enrolled in our Loyalty Program! You can login or create an account here


Can I get points for past orders?

Our Loyalty Program launched in January 2023, and only orders placed after that will be registered to gain loyalty points. Just make sure you are logged into your account before placing the order! 

How do I earn points?
Points can be earned by every dollar spent, and the points earned are dependent on the tier level. For instance, the Primary Tier can earn 5 points for every dollar spent; the Premium Tier can earn 8 points for every dollar spent; and lastly, our VIP Tier can earn 10 points for every dollar spent. 

How can I redeem my points? 
You can redeem your points by logging into your customer account and then clicking on the “Points”, you can click 'Redeem' next to the reward that you want to claim! Keep on the lookout for new and fun rewards each month! 

Will my points expire?
Points expire after 12 months if no activity occurs. 

How can I check my points? 
Simple: just login to your account here and it will automatically display your points. 

What happens to my points if I return a product(s) or an order? 
The points value of the returned product(s) or order will be debited from your overall balance (as if you hadn't made the purchase at all).