House of Lashes is not responsible for delivery delays due to weather, mishandling by carrier, undeliverable addresses, or incorrect contact information for all shipments including Priority and Express shipping options. Once the package has left the HOL facility, we are not liable for any damaged, delayed, or lost packages.
Undeliverable addresses include: incorrect/insufficient address, missing P.O. box numbers, refused, or return to sender. Houseoflashes.com is not liable for any returns due to incomplete addresses, undeliverable addresses, or return to sender. Houseoflashes.com has the right to charge an additional fee for any reshipments regarding lost packages or packages returned back to the fulfillment facility.
All customers are responsible for inputting the correct information for the order’s billing and shipping address. Any requests for address changes will be considered but not guaranteed.
*We offer faster shipping alternatives with an additional shipping cost, if you would like to receive your package sooner please contact us at firstname.lastname@example.org or call us at (877) 228-1566.
Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been dispatched. Your order will begin being processed once you receive your order confirmation by email, at this point your order cannot be changed or cancelled. Once you have received your items, you may send them back for a refund as long as they are unopened and unused. For additional information regarding our shipping policy please visit our return policy page.
For all orders over $250, shipping methods available are only International Express services. International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. House of Lashes does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.
House of Lashes occasionally offers special promotions. To take advantage of these promotions please enter the promotional code during checkout. If the offer is valid, it will automatically be applied to your cart. Only one promotional code may be used per online order and does not apply to certain products, gifts or sets.
Please read the details associated with each promotional code carefully for valid offer period and restrictions. Promo codes are only valid at Houseoflashes.com and not at any other retailers or websites.
If you receive any damaged promotional products, please address your concern to email@example.com. If damaged, the promotional product will be replaced by Houseoflashes.com. All shipments for the replacement products will be subject to the same shipping service selected for the original order. We will not upgrade shipping service and can only upgrade the shipping service with additional payment from the customer.
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