We understand that sometimes products don't meet your expectations. We're dedicated to ensuring your complete satisfaction and making our return process as smooth and transparent as possible. We are only able to issue refunds for House of Lashes products purchased directly from houseoflashes.com. If purchased from another retailer, please contact them directly for information on their return policy.
RETURN QUALIFICATIONS
Returns accepted within 60 days from the date of receipt
Order must be purchased from houseoflashes.com
Unused & unopened PRODUCT(s) are eligible for a return
Returned PRODUCT(s) must be associated with the original order number
No visible signs of use or any discrepancy with the product
Product must be in original packaging
Gift Sets & Kits must be returned in full
Final Sale Items cannot be returned
RETURNS FOR US CUSTOMERS
HOL wants to make returns as simple as possible! We now offer a prepaid return shipping label for eligible and qualified returns made in the US. A $5 Shipping and Handling fee is applied to all US Orders
SUBMIT RETURN REQUEST
Complete your return request. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Specialist to approve the return. If your return is approved, you will receive your return instructions and a prepaid shipping label via email. If your return is disapproved, you will receive an email confirming the reason.
SEND BACK TO US
Recycling? HOL approves! Pack the approved return item(s) in the original shipping package. Apply the prepaid return label to the package and drop it off to your nearest post office. Please ensure your order Invoice or receipt is included in the package.
APPROVAL & REFUND
Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use on houseoflashes.com!
RETURNS FOR INTERNATIONAL CUSTOMERS
SUBMIT RETRUN REQUEST
Complete your return request return request. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Specialist to approve the return. If your return is approved, you’ll receive your return instructions. If your return is disapproved, you will receive an email confirming the reason.
SEND IT BACK TO US
Visit your local Post Office to ship back the return. We recommend selecting a trackable service for the package, please keep the postal carrier receipt for reference. All return packages will be sent to the following address:
House of Lashes
14272 Chambers Rd,
Suite B
Tustin, 92780 CA, US
APPROVAL & REFUND
Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use of houseoflashes.com!